Service is the Foundation of Our Company

Without measurable performance data, it’s almost impossible to improve. That’s why we hold our service department to concrete metrics.

Our Commitment to You

Even the best system installation falls down eventually without professional follow-up service and maintenance. Unfortunately, service can often take a back-seat to pressure for new sales. That’s not the way we work. At CCS we strive for perfection each and every day. Our San Diego service department runs on concrete, measurable performance goals.

We made a strategic decision to increase the size of our service department to pursue an under-served market in the Life Safety industry. We have a dedicated group whose commitment is to restore your belief in America's ability to provide quality, professional service on complex systems.

Time customers spend on hold
Time required for a technician to arrive on site
Time required to fully resolve service problems
Accuracy of invoices
Test and inspection programs
Extended warranty options
Dedicated service department
Life safety industry specialization

Why Our Service Is Different

We measure what matters and report it back to you.

Measured. Reported. Improved.

Even the best installation falls down eventually without professional follow-up. Without measurable performance data, it's almost impossible to improve.

Our service department runs on concrete, measurable goals and reports back to you.

  • Hold time. The amount of time customers spend on hold.
  • On-site arrival. Time required for a technician to arrive on site.
  • Full resolution. Time required to fully resolve the original service problem.
  • Invoice accuracy. First-pass accuracy of every invoice we send.

Licensed & Credentialed

Ongoing service backed by every license CCS carries.

CSLB #731376
CA State License Board
Bureau of Security
License #2463
C-7
Low Voltage Systems
C-10
Electrical Contractor
C-28
Lock & Security Equipment

Talk to Our Service Team

Ready for a change? Schedule service in San Diego County, learn about our test and inspection program or ask about our extended warranty.

Have Questions? We Can Help

OUR EXPERTISE. YOUR PEACE OF MIND.