Service is the backbone of our company

We recognized long ago that the best system installation in the world “falls down” eventually without professional follow-up service. Unfortunately in today’s world, service often takes a back-seat to pressure for new sales.

That’s not the way we work.

At CCS we do things differently. And while we may not be perfect all the time, we strive for perfection each and every day. Our service department has concrete measurable performance goals including:

  • Amount of time customers are on hold
  • Time required for a technician to arrive on site
  • Time required to fully resolve an original service problem
  • Accuracy of invoices

Without measurable performance data, it’s almost impossible to improve.

Try us. You’ll like us!

Years ago we made a strategic decision to increase the size of our service department to pursue an under-served market in the Life Safety industry. If you are tired of poor performance and are looking for a quality alternative, please give us a call. We have a dedicated group whose only purpose is to restore your belief in America’s ability to provide quality, professional service.

If you are interested in scheduling service for one of your security systems, or would like more information about our innovative test and inspection program or our extended warranty program, please contact us at or call us at 800.286.2555.