He found a creative work around to an issue with our …

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I just wanted to reach out to you to let you know how great your tech Alex was, who assisted in the software upgrade today. He found a creative work around to an issue with our outdated software to prevent a heavy work load on our part. Additionally, he realized that the hardware install had not been fully completed and assisted in calling out the tech to finish so that our entire system could be up and running as of this afternoon. Please pass on a huge thank you to him for us!

Lauren, Property Assistant San Diego , CA March 14, 2018